Sales Agreement

Sales Agreement


The agreement on this page does not protect the use of services and will be valid and binding for you from now on. Please read this agreement before starting to use the services.



The subject of this contract covers the rights and obligations of the parties in accordance with the provisions of the Law on the Protection of Consumers-Regulation on Distance Contracts numbered 4077, regarding the sale and delivery of the product, of which the SELLER sells to the BUYER, whose qualities and sales price are specified below.


Title: Metsan Hookah
Address: Caferağa Mah.Moda Cad.No.19
Phone: 02164503187
Fax: 02164503188




The type, quantity, brand/model, color number, sales price, payment method of the Good/Product/Service are as follows:

Date of contract:
Product Delivery Date: ..
Amount of delivery costs:
Goods/Products/Services Type: Internet Services
Advance TL. Selling Price (Taxes Included):


Thank you for choosing us and our products. Our goal is to provide our valued customers with the best quality products at the most affordable prices, without any problems.

Our products are sent after being checked. Quality controls are complete. There is a guarantee of exchange within 15 days, provided that you do not use products that are not liked and that the shipping fee belongs to the buyer.

When purchasing a product, the pattern and color must be specified for the products with a pattern or color option. Patterns and colors are not guaranteed for orders that do not specify a pattern and color. The product in the next color and pattern will be sent randomly.

Metsan has the right to change the payment method or cancel the order by contacting the buyer for suspicious online purchases.

The address you will write on the order form of the products you will buy from should be the address you will be at during the cargo working hours. If the courier company cannot find the buyer in place at the first visit, it leaves a note to the buyer and the buyer receives the product from the courier branch that will deliver the product.

When receiving your cargo, check it with the cargo officer. If the product you receive is damaged or missing, make a report to the cargo officer and do not take delivery. The damaged product will be returned to Metsan Hookah and a new one will be sent to the buyer after receiving it. No cargo exchange is made for damaged or missing orders that have not been reported.

Delivery by courier

Our customer can take advantage of the same day delivery opportunity within Istanbul by choosing delivery by courier within Istanbul during the purchase process. The free campaign over 500 TL is not valid for delivery by courier. The courier fee is paid by the customer on delivery.

Our website is protected with 256-bit SSL. You can shop safely and comfortably. After adding the products you want to your cart, you can purchase by money order (with 5% discount), credit card one-shot or Iyzico payment method, in different installments at the time of purchase. We would like to thank you for choosing us and our products, and we want you to know that you can reach us on the whats app line 05422502200 during working hours for all your questions.

At the end of the purchase, you are deemed to have read this text and accepted our rules.


5.1. The BUYER declares that he has read all the preliminary information regarding the basic characteristics, sales price, payment method and delivery of the product subject to the contract specified in Article 4, and has given the necessary confirmation in electronic environment.

5.2. The product subject to the contract shall be delivered to the BUYER or the person/organization at the address indicated within the period specified in the preliminary information, depending on the distance of the BUYER's residence for each product, provided that it does not exceed the legal 30-day period. This period can be extended for a maximum of 10 days, provided that the consumer is notified in writing.

5.3. If the product subject to the contract is to be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible if the person/organization to be delivered does not accept the delivery.

5.4. The SELLER is responsible for the delivery of the contracted product in a sound, complete and in accordance with the qualifications specified in the order. Provided that it is based on a justified reason, the SELLER may supply goods or services of equal quality and price to the CONSUMER before the contractual performance obligation expires.

5.5. For the delivery of the product subject to the contract, this contract must be confirmed electronically and the price of the contractual order must be paid. If, for any reason, the product price is not paid or canceled in the bank records, the SELLER is deemed to have been released from the obligation to deliver the product.

5.6. If the SELLER cannot deliver the product subject to the contract in due time due to force majeure or extraordinary circumstances such as weather conditions preventing transportation, interruption of transportation, it is obliged to notify the BUYER. In this case, the BUYER may use one of the rights to cancel the order, replace the product subject to the contract with its precedent, if any, and/or postpone the delivery time until the obstacle is removed.

If the BUYER cancels the order, the amount paid is returned to him within 10 days.

5.7. In the event that the BUYER's payment obligation in this contract is not fulfilled in any way, the SELLER may initiate enforcement proceedings, file a lawsuit and resort to other legal remedies for the purpose of collecting the price of the product for which it could not be collected, over the price of the product on the day of delivery and the interest to be charged over the interest rates stipulated in the contract.


According to Article 7, paragraph 4, clause c of the Regulation on Distance Contracts, entitled Right of Withdrawal; The consumer cannot use the right of withdrawal for the goods prepared in line with the wishes of the consumer or clearly his personal needs. In addition, the consumer does not have the right to withdraw from the contracts regarding the delivery of goods that are not suitable for return due to their nature and that are in danger of spoiling quickly or that are likely to expire.


In the implementation of this contract, Consumer Arbitration Committees and Consumer Courts in the BUYER's or SELLER's settlement are authorized up to the value declared by the Ministry of Industry and Trade.


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